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  TERMS & POLICIES  

Official House Rules

  • In all disputes in which a ruling, interpretation, clarification or intervention is required, all decisions made by The BestECasino.com Poker Room management are final and binding.
  • Management has the right to close any game at any time.
  • Management has the right to remove a player for a time period to be determined by management for a violation of a house rule.
  • In the unlikely event of a software error which subsequently rewards a pot to the wrong player, The BestECasino.com Poker Room has the right to adjust players' account balances to correct any and all errors. The BestECasino.com Poker Room will contact all affected players and present a hand history and detailed explanation of the error within 48 hours.
  • If a player notices that an unlikely error of any kind has occurred during a game, the player is obliged to contact support services (support@bestecasino.com).
  • In the unlikely event of a server crash that removes all players from the table, the hand in play will be considered dead (void) and all monies will be returned after an investigation has been conducted.
  • In the unlikely event of an error, the hand will be dead. Please refer to 'error' under our The BestECasino.com Poker Room General House Policies.
  • All players have the right to request a hand history in the event of a dispute.
  • Players may not act as a team. If team play (collusion) is suspected, The BestECasino.com Poker Room has the right to suspend suspected accounts and funds while an investigation is conducted. Players found to have been acting, or reasonably suspected of acting as a team, will have their account privileges indefinitely terminated at all casinos operated by Boss Media. If warranted, The BestECasino.com Poker Room has the right to confiscate any funds won while players were acting as a team. Confiscated funds will be distributed to victimized players.
  • No 'board talk' is allowed. Players may not chat about a hand while it is in progress. Although some comments may be innocuous, the presumption will be that any comments about the play of a hand are in violation of our rules, and the burden of proof will be on the violating player to convince us otherwise. To be safe, avoid making jokes about the hand you are holding or how you intend to play during a hand.
  • Players may not use chat to offer advice to another player during a hand, or urge a player to take a particular course of action (e.g., it is a rule violation to use chat to say 'Call him, he's bluffing!').
  • Players may not chat about any folded cards they held during a hand.
  • Players may not chat about any current cards they are holding during a hand.
  • Only the English language may be written using chat.
  • Foul, abusive or threatening language will not be tolerated at the gaming tables. Players may lose membership privileges for any repeat occurrences.
  • The game is played for 'table stakes' and as such, a player may not be forced out of hand for a lack of money. To complete the hand, a player will be allowed to go All-In.
  • If a player is disconnected during play for any reason, then he will be considered All-In if such player has any All-Ins remaining. In the event that a player does not have an All-In remaining, then the player will be folded and lose the funds contributed to the pot.
  • The All-In limit is one (1) per day. If a player goes through the All-In in a day, he must send an email to customer service, asking that his All-Ins be reset, and explaining the reason for the needed additional All-Ins. Customers who abuse the All-In policy are subject to having their accounts closed.
  • A 'cap' of three (3) raises is allotted per betting round.
  • If there are only two remaining players, playing 'heads up,' then raises are unlimited.
  • Players are allowed to Check and Raise.
  • The determination of which player's hand will and must be shown first during the showdown will depend on which player initiated the action and/or which player initiated the last bet, raise or re-raise.
  • Players who win a non-called pot are not obligated to show their cards.
  • Players may not fold a checked hand.
  • Cards 'speak for themselves' when determining the winner of a pot. The universal poker hand rankings apply, and a list of these rankings can be found at the Poker Hand Rankings link.
  • If two or more players tie by holding equally-strong winning five-card hands, the pot will be split between the tying players. If there is an odd chip, that chip will be broken down to the smallest value chips in the game. If the amount to be split is still uneven, the player who was in earliest position gets the odd chip in flop games. In high-low games, the high hand gets the odd chip.
  • The house shall collect a 'rake' not to exceed $3 per pot, except in games featuring stakes of 1-2 or lower, where the maximum rake is $1. Please see 'house rakes' on our website.
  • The Reserve-Seat and Sit-Out features are intended to allow a player to take a small break from the action without losing his or her seat. Players must return to the game within 10 rounds. If a player fails to return to the game, then the player will be picked up from the table.
  • Short buys are not permitted. The only exception to this rule is if the player has already bought into the game for the acceptable minimum, and wants to add chips from his account, but does not have enough chips in his account to reach the minimum. That player will be allowed to add as many chips as he has left in his account.
  • Straddle bets are not permitted.
  • Membership to The BestECasino.com Poker Room can be revoked at anytime for any reason. The funds in a player's account will be returned unless the player has been found to have cheated another player or players, in which case some or all funds may be distributed to the victimized players. In no event will The BestECasino.com Poker Room simply confiscate a player's funds and retain them for The BestECasino.com Poker Room.




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