BestECasino.com Poker FAQ's
We think we know what's on your mind, so please take
a look below at some of the most frequently asked questions. If you have
any questions on any of the below, or if you did not find what you were
looking for, please feel free to contact us 24 hours a day at
Getting Started
How do I get started at BestECasino.com
You can get started by downloading the FREE software application from
the BestECasino.com Poker page. Once you have completed the download process
you should see the BestECasino.com Poker icon on the desktop of your computer.
Double-click on this icon to launch our software and you will be taken
to the lobby screen where the games and tables are listed.
I have downloaded the software but I can’t seem to locate it on my computer.
When the BestECasino.com Poker software has been successfully installed
to your computer you will find a BestECasino.com Poker icon on your desktop.
Simply double-click on this icon to launch the BestECasino.com Poker software
and open the lobby screen.
Now I have downloaded the software how do I find the games and start
playing?
Simply double-click on the BestECasino.com Poker Icon on your computer’s
desktop to launch the software. This will open the BestECasino.com Poker
lobby screen where you will find the complete list of games and tables.
To begin playing you will need to create an account. To create your new
BestECasino.com Poker account, please select the "My Account" tab on the
top of the Lobby screen. The Log-in screen will then be displayed with
a "Sign Up Now!” button. Click on this button and complete the required
information fields in order to create your new account.
When I try to login to my account I receive a message that says 'Unable
to Validate Password' but I am sure I am entering the correct password.
What is the problem?
Please note that your account password is case-sensitive. Please ensure
that you are entering your login information in the correct letter case
and that you are including other characters that you may have included
in your password such as an underscore or a dash. If you unable to recall
your password please contact our Support Team at and your login information will be sent to the E-mail
address that is registered on your BestECasino.com account.
Will I need to go to www.BestECasino.com each time I want to play?
If you have the BestECasino.com Poker icon on your desktop, you have
already downloaded the software on your computer and you will not need
to return to the website each time to play. Just click on the BestECasino.com Poker icon on your desktop and you will automatically be connected
to the game server so you can start playing.
I’m on another computer and just want to check my account details without
installing the software on this computer. Is this possible?
You can go to www.BestECasino.com and log-in to your account through
the website in order to check your account details.
What are your terms of service?
Gameplay
How can I be sure that all the games played at BestECasino.com Poker
are fair and honest?
To learn how BestECasino.com Poker provides players with a fair and honest
game please visit our
section at the following link.
How does BestECasino.com Poker make money?
Real money tables are raked according to our rake schedule. Please view
our for
full details BestECasino.com Poker’s rake schedule. There is also a small
fee charged for joining some tournaments.
How do I select the specific game that I want to play?
From the top of the BestECasino.com Poker lobby screen select either
the “Ring Games” or “Tournaments” button. Just below you can select the
desired type of game and the list is generated below. If you wish to sort
the games by a particular preference you can click on any of the column
headers and this will arrange the list of games accordingly. To choose
a specific table or tournament from the selected list, just double-click
on the desired game (or click 'Join Table' at the bottom the list). You
will then be prompted accordingly.
How do I sit down at a ring game?
Select a seat by clicking where it says “Sit Down” over the seat. You
will then be prompted to select how much money you would like to take
to the table. After completing this step you will then be taken to your
seat to enjoy the games and begin playing!
How do I join a tournament?
After double-clicking on the desired tournament from the lobby screen,
you will open the Tournament window. This window will describe the specific
details of that tournament including prize information, blind levels and
start time. To join this tournament, select the register button in the
bottom right corner of the window. After successfully registering for
this tournament you will see your player nickname added to the list of
registered players. Your table window will open when the tournament begins.
How will I know how much is in the pot at any one time?
The amount in the pot is always posted numerically and represented graphically
in the center of the poker table.
What is the minimum Buy-in?
Please refer to the Buy-in window to see the applicable limits.
Does the software allow me to muck the winning hand?
No, it doesn't. If you play your hand to the showdown and you hold the
winning hand, it will be automatically shown. This feature protects you
from accidentally mucking a winner.
How do I make a note on an opposing player?
When you are at a table, you can click on the Notes tab in the bottom
left corner of the screen to make a note on an opposing player. Simply
select the desired player from the dropdown menu and then enter your notes
in the notes field. In addition to the notes, you are able to apply a
color coded label identifying the type of player that they are.
How do I view my play statistics?
When you are at a table, you can click on the Stats tab in the bottom
left corner of the screen to view your stats.
How do I identify the players that I have labeled or made notes on?
You will see a small colored box in the right corner of an opposing
player’s nameplate. This indicates that you have made a note or labeled
this player according to their skill level.
I have never played poker before but would like to learn. How do I start?
BestECasino.com Poker welcomes all new poker players. Please have a look
at our POKER SCHOOL section on the website. This section provides an explanation
of the rules of all the games on offer as well as a full poker glossary
to help you learn the important poker terms you will need to understand
and enjoy the game of poker.
Play Money
Am I able to play poker for free before I begin playing for real money?
BestECasino.com Poker is pleased to offer play money games to allow players
the opportunity to familiarize themselves with our gameplay. To find the
play tables please click on “Ring Games” at the top of the lobby screen.
Just below that, select the “Play Money” button and then the “All” button
to show the list of all play tables on offer. You may filter the list
further by clicking on a specific game type.
How many play-money chips do I start with?
You will be given 1,000 play money chips to start playing with.
What if I run out of chips?
If at any time your play chip count drops below 100 chips just click
the dealer tray to add more chips.
Real Money
How do I set up my account for real money?
Please proceed to the Cashier screen to convert your account to a real
money account. You will be required to provide more detailed information
and read and accept the BestECasino.com Poker New Account Agreement. To
complete the process you will also need to validate your E-mail address
by following the instructions below:
- Go to our lobby and under the “My Account” tab and click edit button
beside your E-mail address
- Input your new E-mail address or existing E-mail address and click
"submit”
- We will automatically send you a link in a validation E-mail
- Click on that link to validate the new E-mail address.
When I try to validate my E-mail address I never receive a validation
E-mail.
If you do not receive a validation E-mail within 5 minutes of submitting
your request please do the following:
- Check you have entered your E-mail address correctly. Please note
that there is no need to include 'www.' before your E-mail address.
- Check your spam/junk mail folder. BestECasino.com Poker does not engage in the
sending of unsolicited E-mails, however, some aggressive mail filters
may inadvertently identify our E-mails as spam.
If you remain unable to receive your verification E-mail it is likely
that your E-mail Provider is rejecting our E-mails. In order to address
this problem we ask that you please establish a web based E-mail account
at either
or
and register this new E-mail address on your BestECasino.com Poker account.
You can register your new E-mail address on your BestECasino.com Poker
account by means of the edit button beside your E-mail address on record
in the “My Account” tab in the Lobby screen.
I am not getting a response to my questions when I E-mail the Support
Team?
The typical response time is between 10 and 20 minutes however please
note that the response times may vary slightly depending on the nature
of your specific inquiry. You will receive an E-mail confirmation from
BestECasino.com Poker when we have received your inquiry. If you find that
you are not receiving the confirmation E-mail promptly after submitting
your inquiry we would suggest that you have a look in your Junk Mail folder.
BestECasino.com Poker does not engage in the act of sending unsolicited
E-mails however some aggressive mail filters may mistakenly identify our
E-mails as spam and treat them as such.
Should you remain unable to receive our E-mails it is possible that
your E-mail Provider is rejecting our E-mails. In order to address the
problem, we ask that you please establish a web based E-mail account at
either
or
and register this new E-mail address on your BestECasino.com Poker account.
You can register your new E-mail address on your BestECasino.com Poker
account by going to the “My Account” tab in the lobby screen and selecting
the edit button beside the E-mail address on record.
I have money in my account, what can I do with it?
You are free to use real money in your account at our ring games or
tournaments. You are also free to cash out the money, provided that you
have the minimum amount required to cash out. In the event you have won
cash in our freerolls, depositing money in order to increase your balance
over the minimum cash out amount and then cashing out is not permitted.
Software
Do all poker sites use the same software?
At BestECasino.com Poker we have developed our own innovative and secure
software system available to our players from anywhere in the world. Our
poker software was created exclusively for BestECasino.com and no other
poker site on the web shares the BestECasino.com software or game platform.
How can I bring more chips to the table without leaving my seat?
To add chips to your stack when already seated in a game simply click
on either the Dealer Chip Tray at your table or the “options button” inside
the info tab (bottom left of the table screen) This will open a pop-up
options window from which you must select the button “add chips” .
How can I check the outcome of a hand I was in?
The “Last Hand” button is below the current hand number and can be clicked
to provide an immediate review of the previous hand. You will also find
the Hand History in text format in the folder where you installed BestECasino.com Poker.
Where are the notes that I have made on other players stored?
Inside the folder where you installed BestECasino.com Poker is a folder
called Notes. Copy the contents of this folder if you wish to move your
notes from one computer to another.
Etiquette
What are the rules concerning chat at the tables?
Players using offensive language on the chat tool will be subject to
a chat warning or a revocation of their chat privileges. Chat that is
not permitted on BestECasino.com Poker includes (but is not limited to):
Profanity: Language deemed profane, vulgar, racist
or abusive/insulting will not be allowed at our tables. BestECasino.com
Poker does employ a filter feature by which words deemed unacceptable
on our site are automatically blocked-out. Please note that a player attempting
to bypass the filter may also be subject to a warning or revocation.
Begging: BestECasino.com Poker chooses to employ a zero-tolerance
policy with players that beg or panhandle for chips. Any player found
to be doing either will have their account closed immediately and will
be banned from the site permanently.
Solicitation: No solicitation is permitted in any game
at any time.
Chat Flooding: The sending of multiple and frequent
messages to the chat window in order to drown out legitimate chat is forbidden.
Non-English chat: English is the only language permitted
at the tables in chat.
Can I block another player’s chat?
You can block an individual player's chat by going to the “Notes” tab
in the bottom left corner of the table screen. Simply select the player
from the drop down list of players then select the ignore button.
What should I do if someone is abusing the chat feature?
We ask that players please report any chat offenses directly to our
Support Team at . Players are reminded not to engage in retaliatory chat
as this will likely result in both players’ chat privilege being removed.
Please note that you can block an individual player's chat by going to
the “Notes” tab in the bottom left corner of the table screen. Simply
select the player from the drop down list of players then select the ignore
button.
My Account
I would like to play under different names, can I have more than one
account?
Each player is only permitted one account.
How can I help to keep my BestECasino.com Poker account secure?
Players are responsible for ensuring that their account details remain
protected. Please remember not to leave the software open on a computer
where others have access. Keep your account information in a safe place
where others cannot access it. We do recommend as a precaution that you
change your password on a regular basis.
Technical
Why is the auto-upgrade not working?
In some cases, the auto-upgrading will not work. This can be due to
local caching and firewall issues which prevent our software from properly
upgrading itself.
You may access the most recent version of the BestECasino.com Poker software
by clicking this link: . Click on the download now button
or link to begin the process. Choose 'Run program from its current location',
open file and save it to your computer. This will update your software
to the latest version.
How can I make the game screen fill my entire computer monitor?
In order to fit the game window to fill your screen you will be required
to adjust your screen settings using the instructions below:
Changing Screen resolution:
- Go to your desktop and double-click "My Computer"
- Double-click "Control Panel"
- Double-click "Display"
- Choose the "Settings" tab along the top.
- Adjust your "Screen Area" (resolution) to 800x600.
- Adjust your "Colors" to "High Color (16 bit)".
- Press OK.
- Try running BestECasino.com Poker again
Why don't I have any sound when I play at the tables?
Please ensure that you have a valid sound card and your speakers are
not set to mute. Check to see that you have your sounds selected. The
Chat Tab in the bottom right corner of the Table Screen contains an Options
Button where you can select “all” sounds,“alerts only” or “silent”
Do you have an Apple MAC version?
Unfortunately we do not currently offer a version of our software specifically
designed for the MAC however many of our MAC users have successfully employed
a PC emulator to play at BestECasino.com Poker. It is our understanding
that both SoftWindows and VirtualPC work well with our software.
Connection and Network Problems
Why is my connection interrupted or the game seems to slow down?
The communication between your machine and our servers has been optimized
for the fastest response. If you notice that your game is moving slow,
there are two likely explanations:
- The players on the table are taking a long time to act when it is
their turn.
- Your may not have a good connection to the Internet.
What happens if I am disconnected from a table in the middle of a hand?
If you are disconnected from the game mid-hand our software will automatically
try to re-connect you to the internet and return you directly to your
table. Ideally you will be returned to the table promptly with minimum
effect on your game. Find out more in our .
How will I play if I am connected to the Internet through a firewall
or proxy server?
Please ensure that your firewall is set to permit connections to the
BestECasino.com Poker servers. There is no need to disable your firewall however you
will need to ensure that your server is set to accept connections from
the following IP addresses:
216.152.173.48 thru to 216.152.173.52
In addition you will need to ensure that ports 80, 433, 8048, and 8049
are open.
What happens to my hand if I get disconnected while I am playing?
If you are connected to the game server when it is your turn to act
in any real money and tournament games and you timeout by not acting within
the allowable 25 seconds, your hand will be set to Fold to Any Bet (this
will cause you to check if the action is checked to you or fold if there
is action to you)
In a multi-table tournament, you'll be given more time to reconnect
and when that time expires, your Extra Time will engage if you have money
invested in the pot. At expiry of time in the Extra Time, you will be
folded, except in the case of the final table at which players will be
given up to 240 seconds to re-establish connection prior to being folded.
For more information on our
Connecting to BestECasino.com Poker after a Program Upgrade
When you initially downloaded the BestECasino.com Poker software your firewall would
have asked you if you wanted to set the BestECasino.com Poker software
as an 'allowed' or 'trusted' application. As soon as the BestECasino.com
software was set as an 'allowed' or 'trusted' application you would have
been able to connect.
Unfortunately, however, when an upgrade to the BestECasino.com software
is downloaded the firewall may not recognize the upgraded version of the
software as an 'allowed' or 'trusted' application and as such the firewall
will block the connection. In order to address the problem you will need
to open your firewall program and ensure that the BestECasino.com Poker
software is set as a 'trusted site' or 'allowed site'.
Tournaments
If I leave a tournament before it starts what happens to the Buy-in
that I have paid?
If you leave the table before the tournament begins, your funds will
be returned to your account balance automatically.
Where can I look at a list of upcoming tournaments?
You may view the complete list of upcoming tournaments by selecting
the "Tournaments" button in the BestECasino.com Poker main lobby. You will
see a complete list of all tournaments in progress, recently completed
tournaments, and tournaments that begin soon. For complete information
regarding a specific tournament please double-click on that tournament
to open its’ Tournament Lobby.
How do I register for a tournament?
If a tournament is in the "Registering" state, double-click that tournament
to open the Tournament Lobby. Once the Tournament Lobby screen opens,
click on the “Register” button in the bottom right corner of the tourney
window. You will need to be logged-in to be permitted to register.
Can I play in a ring game and a tournament at the same time?
Yes, you are welcome to play a side game and a tournament simultaneously.
In the interest of fairness to all players, we ask that you act promptly
when it is your turn in either game.
Am I able request additional time to make a decision in a tournament?
All tournament players are given a "Extra Time” at the beginning of
the tournament. If a player needs a longer than normal time to decide
on an action and has money in the pot, the player will automatically go
into the Extra Time bank, which depletes as the player uses it.
What happens if the system crashes in the middle of a tournament?
In the unlikely event of a server interruption the hands in progress
at every table will be restored by rolling back these hands. Each player’s
chip count will be reset to the amount at the beginning of the hand prior
to the interruption. In special circumstances, when a tournament needs
to be cancelled because of a crash or some other reason, players will
be compensated according to our BestECasino.com Poker tournament cancellation
policy.
Integrity
How can I be sure that players are not colluding when I play in BestECasino.com?
Our Security Department is cognizant of the danger collusion presents
to the integrity of the games and consequently any players attempting
to collude at BestECasino.com Poker will be permanently banned from our
games.
BestECasino.com Poker have adopted numerous preventative measures to
help identify and eliminate these abuses including tracking IP addresses
as well as associated play and player trap monitoring,
In addition when a Player reports a suspicious hand, it is thoroughly
reviewed by our Security Department. Security will also review historical
hands of the players involved. It is this ability to review previous hands
that gives us the ability to combat collusion better than a brick and
mortar card room. There are additional features not mentioned above, given
that making such measures public would render them ineffective.
If you have any questions with regard to any integrity or security issues,
please do not hesitate to contact us at
Can someone hack into the system and see my cards?
BestECasino.com Poker offers our clients world class security against
hackers. All of the communications between the BestECasino.com Poker server
and the client program running on your computer are encrypted using the
internationally accepted industry standard SSLv3/TLSv1 encryption algorithm.
What this means is that your cards, your name, your address, your credit
card number, your password, and any other information that is transmitted
between players' computers and our server is protected with the same level
of security that a bank would use. 'Packet-sniffing', an effort to intercept
and interpret the information exchanged between the two points, has been
thoroughly addressed by our technical design team and is prevented using
the most advanced deterrents available today.
Furthermore, each player's cards are sent exclusively to that particular
player's computer. No computer other than yours receives the datastream
of your hidden cards, thus preventing an opponent from hacking the client
software to determine your cards.
Will you share my private information with another party?
All information you enter on BestECasino.com Poker is private and will
remain 100% confidential. We do not share any of your personal information
with outside parties, other than what is necessary to facilitate credit
card transactions with our credit card processor.
How can you ensure the integrity of your games?
BestECasino.com Poker makes the security of our games a top priority.
We use state-of-the-art technology to ensure the integrity of our games
is never compromised. Please visit our for full details, and if you have any further questions, feel
free to contact us.
If you have not found what you were looking for,
please feel free to contact us at our 24-hour support center at support@BestECasino.com |
